FRONT DESK Manager

Job Description

Requirements:
Educational Requirements
– High school diploma or equivalent
– Post-secondary education in hospitality, business, or related field.

Technical Skills
– Proficiency in hotel management software (e.g., Opera, Maestro)
– Basic computer skills (MS Office, typing)
– Knowledge of accounting and billing procedures

Soft Skills
– Excellent communication and interpersonal skills
– Friendly, approachable, and professional demeanor
– Ability to multitask, prioritize tasks, and work under pressure
– Strong problem-solving and conflict resolution skills

Job Description:
– Greet and welcome guests, respond to inquiries
– Manage room assignments, check-ins, and check-outs
– Handle guest complaints and resolve issues
– Process payments, manage cash handling, and balance accounts
– Maintain accurate records, reports, and databases