Customer Relations

Job Description

Customer Relations involves managing and maintaining positive relationships with customers to ensure satisfaction, loyalty, and retention. Key responsibilities include:

1. Responding to customer inquiries and concerns
2. Resolving customer complaints and issues
3. Providing product or service information
4. Building customer relationships
5. Gathering customer feedback

Key skills:

1. Excellent communication and interpersonal skills
2. Customer service and problem-solving skills
3. Empathy and active listening
4. Conflict resolution
5. Product or service knowledge