Customer Service Representative

Job Description

A Customer Service Representative interacts with customers, addressing their inquiries, concerns, and feedback. Key responsibilities include:

1. Responding to customer inquiries via phone, email, or chat
2. Resolving customer complaints and issues
3. Providing product or service information
4. Processing orders and returns
5. Documenting customer interactions

Key skills:

1. Excellent communication and interpersonal skills
2. Patience and problem-solving abilities
3. Product knowledge and understanding
4. Active listening and empathy
5. Time management and multitasking

Shift Schedule:
Morning: 6:50 AM – 2:30 PM
Evening: 2:30 PM – 9:00 PM